Saturday, March 28, 2009

I've had a rough week.

My metro smart trip card doesn't always work right. One of the most annoying things that can happen is when you tap the card on the reader and it tells you to "go see a customer service agent." I have no idea why that happens but when it does it usually adds a couple minutes to my commute as I have to wait to speak to an agent. You might also remember that I live in a particular bad part of DC so the metro trains service my station far less frequently (even during rush hour) than it would if I lived off the northwest section of the red line. If I miss a train during rush hour I have to wait an entire 8 minutes before another one shows up. In the nicer sections of DC it's usually 2-3 minutes in between trains.

On this particular morning I was running late. Just as I descended into the columbia heights metro station I noticed that the next train would be arriving in 2 minutes. I hustle, run to the turnstile, swipe my card and get the dreaded "go see a customer service agent" warning. The customer service agent is this humongous woman with thick curly hair down to her chin. She looks at me and sees that I'm waiting to speak to her with the smart trip card in my hand. She looks at me, finishes pouring probably her 10th packet of sugar into her coffee, and starts to stir it...slowly. Meanwhile I'm freaking out because I know that if I miss this train that's about to arrive in a minute, I'll be stuck on the platform for a whole 8 minutes and end up being late for work. There is absolutely no sense of urgency in the agent as she continued to slowly stir her stupid coffee! After she's satisfied with the distribution of sugar in her coffee, she finally grabs my smart trip card, waddles to her computer and figures out what's wrong with it.

It's too late. The train is in the station and as I run down the stairs the metro train driver announces, "the doors are closing." I wait 8 minutes and end up late for work.

That's not really why I had a rough week. Metro customer service agents will always ruin your day. You want to know why I had a rough week? Well, to wrap it up quickly, something I did made it into the news where I was called an "over exuberant mid-level career civil servant." Not nice.


Anonymous said...

Columbia Heights.... "a particular bad part of DC"....?

Bureaucrat310 said...

I saw a mugging right outside of the metro stop yesterday and there was a murder on my street corner not too long ago. I would say it's at least kind of a bad part of DC...

Anonymous said...

I am reading this article second time today, you have to be more careful with content leakers. If I will fount it again I will send you a link

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